E-Mail Problems - Vol.1

<phone rings>
Ad: Hello?
DU: Can you tell me my e-mail password?
Ad: Which account?
DU: xxxx@yahoo.com <note: name removed to protect the ignorant>
Ad: Sorry, but that password cannot be retrieved.
DU: But how do I get to my mails?
Ad: Do you have a password reminder?
DU: A what?
Ad: Ok, forget it. You have to figure the password out.
DU: You are not very helpful.
Ad: If you say so.
<Admin hangs up - there is no way to beat this ignorance>